#BOMGAR DOWNLOAD CLIENT ANDROID#

Accept the customer's incoming connection.Once this is done, the share icon will show on the customer's device.The customer will see a text dialog box which they will need to allow the request.The customer will need to click 'Run'.Just add the customer email address and send Send an invitation email to the customer.In order to start a Bomgar remote support session from within Oxford Service Manager (OSM), theР’В Bomgar Representative ConsoleР’В must be installed on your machine. The customer will be advised of the session ending and can ignore the survey which will appear. You can select to view either one of the customerРІР‚в„ўs screens.Р’В Click on required screen.

Highlight andР’В AcceptР’В the incoming connection.The customer will need toР’В AllowР’В the following request, theР’В share icon will show on the customerРІР‚в„ўs device.This may run a security scan for the customer, the sharing iconР’В will briefly appear.A screen will open and the customer will need to follow theР’В instructions.They will need to click on the link as prompted.If you chose the email option to connect РІР‚вЂњ the customer will receive a confirmationР’В email:.Send Server EmailР’В - will prompt for the customer's address andР’В send a message from the Bomgar server without exposing yourР’В own email address. Type the customer's address inР’В the To: fieldР’В and send. Send Local EmailР’В - will open an email sending window in yourР’В default mail client. TheР’В SendР’В button provides a drop-down list allowing you toР’В choose where the email is set from: The customer will type this when prompted and the session will begin Provide theР’В Session KeyР’В which is displayed on the screen. The window which appears next displays the newly generated session key: You can connect to the customer in one of two methods:.

To start a new session, click on the button markedР’В Session Key.

Otherwise open theР’В Authenticate UsingР’В drop-down list and selectР’В SAML Credentials, then login using your SSO credentials:.

If you are a member of IT Services, login using your CONNECT credentials.

Once the installation is complete, start a Bomgar remote support session from your desktop by clicking the Bomgar icon. TheР’В Bomgar Representative ConsoleР’В must be installed on your machine before you can start a Bomgar remote support session.

#BOMGAR DOWNLOAD CLIENT ANDROID#

Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 18.1 or greater and support sites with trusted CA-signed certificates.Note: You must adhere to theР’В Bomgar Code of Conduct. Screen Sharing РІР‚вЂњ Share your deviceРІР‚в„ўs screen in real-time.Р”В«omgar InSight РІР‚вЂњ Extend your representativeРІР‚в„ўs vision by streaming live video.Р”В¬o-Browse РІР‚вЂњ Browse websites and applications with your representative.Р”В¬hat РІР‚вЂњ Chat back and forth with your representative. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. BeyondTrust Support currently has 185 ratings with average rating value of 3.2 You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. According to Google Play BeyondTrust Support achieved more than 180 thousand installs. The current version is 2.2.17-24510f44 released on. Android application BeyondTrust Support developed by Bomgar Corporation is listed under category Business.

Bomgar download client